Refund & Cancellation Policy

This policy applies to paid Northern Cape Recruitment employer services. It should be read together with our Terms & Conditions and does not limit rights that cannot be limited under applicable South African law.

Payments are made for digital recruitment services. Whether a refund is appropriate depends on whether the service has been activated, whether credits or access have been used, whether recruitment work has started, applicable consumer rights and the specific circumstances of the request.

Unpaid orders may be cancelled without charge.

If an EFT order has not been verified or approved, the employer may cancel the unpaid order. Uploading proof of payment alone does not activate a service or confirm that funds have been received.

If an employer pays twice, overpays, pays an incorrect amount or uses the wrong reference, they should contact us with the NCR reference, proof of payment and relevant details.

Verified duplicate or overpayments may be refunded or allocated appropriately after reconciliation.

If a paid job credit or listing has not been used or activated, a refund request may be considered. Once a vacancy has been published or activated, the digital advertising service has commenced and refunds are generally not available, subject to applicable law.

If Northern Cape Recruitment cannot provide the purchased service due to a verified platform or business failure, a refund or replacement credit may be considered.

For three and five Job Credit packages, a refund request may be considered if no credits have been used, subject to applicable law. If some credits have been used, an approved refund may be based on the unused portion after accounting for the normal value of used services where lawful and appropriate.

Once Talent Search access is activated, the access period has begun. Refunds are generally not available for unused days simply because the employer no longer requires access. If the service was unavailable for a material period due to a verified platform issue, an extension or refund may be considered.

For a monthly package, cancellation prevents future renewal where recurring billing exists. We do not promise automated cancellation where automated recurring billing is not enabled. Once current-period services or access have commenced, a refund is not automatic, subject to applicable law.

Candidate Shortlisting is a manual service. If it is cancelled before work starts, a refund may be considered. If screening or shortlisting work has started, reasonable charges for work already performed may be deducted where lawful or agreed.

These services may have custom quotations, a written scope or separate cancellation terms. Where a signed quotation or agreement applies, its cancellation terms may apply.

If a paid vacancy is rejected before publication because it breaches platform rules, Northern Cape Recruitment may restore the unused job credit or offer another reasonable remedy, such as allowing a compliant vacancy to be submitted. A cash refund is not automatic.

If a verified technical error incorrectly consumes a credit or prevents a purchased service from being provided, we may restore the credit, extend access or provide a refund as appropriate.

Approved refunds are generally returned through an appropriate payment method. EFT refunds may require verified bank details. Payment-gateway refunds may be processed through the gateway where supported.

Approved refunds will be processed as soon as reasonably possible. Bank and payment-provider processing times may affect when funds become available.

Customers should contact Northern Cape Recruitment first to help resolve a payment or service concern. Fraudulent chargeback abuse may result in account restriction, without limiting legitimate legal rights.

To help us review a request, provide:

• the employer or company name;
• the NCR order number;
• the service purchased;
• the reason for the request; and
• payment details or proof where required.

Contact Northern Cape Recruitment to request a review.

Refunds and cancellations are subject to applicable South African law, including consumer-protection rights where applicable. This policy does not make those rights conditional on a particular process in this policy.

We may update this policy to reflect changes to our services or legal obligations. The “Last updated” date will be changed when an update is published.